amigo taxi app Terms of Use

amigo taxi app is a digital taxi request platform for Spain operated by Berlin GmbH LLC. It connects passengers with drivers who hold a municipal taxi licence. Berlin GmbH LLC does not provide transport, does not own or dispatch vehicles, does not employ drivers and is not party to the transport contract formed between you and the driver.

You must be at least 18 years old, have a valid mobile phone number and provide accurate information. Drivers must additionally hold a valid municipal taxi licence and driving licence and use a vehicle registered as a taxi. One account per person; you are responsible for what happens under your account.

You choose a pickup point and a destination, review the route and the approximate fare, and send the request. Nearby drivers who are online receive it and may accept it. When a driver accepts, you both see each other's name and phone number and, for the driver, vehicle details and position, so the pickup can be confirmed directly.

amigo taxi app does not assign drivers, does not decide which taxi comes and does not intervene in the ride itself.

Sending a request does not create an obligation for any driver to accept it. Acceptance depends on how many licensed taxis are online near you. If no driver accepts within a few minutes, you may resend the request or use the official taxi rank; at airports the rank is outside the arrivals hall.

The fare shown before you send a request is an estimate calculated from the distance and duration of the route and the official taxi tariff of the municipality or metropolitan area concerned, including known supplements such as the airport supplement. It is informational. The amount you pay is the amount shown on the taximeter at the end of the ride, or the official fixed fare where the local tariff provides one.

Night, Sunday and public holiday rates, waiting time, tolls and, where the tariff allows, luggage supplements may make the final amount differ from the estimate. Berlin GmbH LLC does not set, guarantee or receive the fare.

Using amigo taxi app as a passenger is free. We charge no commission, booking fee, service fee or surge price, and we do not process the fare. You pay the driver directly in the vehicle by cash or, where offered, by card. Ask the driver for a receipt if you need one.

You may cancel a request in the app before the driver arrives. Please cancel as early as possible, because an accepted request means a driver is on their way. Repeated no-shows, late cancellations after the driver has arrived or abusive behaviour towards drivers may lead to suspension of your account. Any waiting or cancellation charge is governed by the official tariff and settled with the driver, not with us.

Drivers may cancel an accepted request if they cannot reach the pickup point; the app will let you resend it.

Drivers use amigo taxi partner as independent, licensed professionals. They pay Berlin GmbH LLC a fixed membership for access to the platform; we take no commission per ride. Nothing in these Terms creates an employment, agency or partnership relationship between Berlin GmbH LLC and any driver. Drivers are responsible for complying with the taxi regulations that apply to them, for their vehicle, their insurance and their conduct towards passengers.

You must not:

The app and website are provided as they are and as available. We work to keep them running but do not guarantee uninterrupted operation, the accuracy of maps, addresses or estimates, or that a taxi will be available. We are not liable for the conduct of drivers or passengers, for the ride itself, for fare disputes or for delays and losses caused by third-party services such as maps, telecommunications or app stores.

To the extent permitted by law, the liability of Berlin GmbH LLC for damages arising from the use of the platform is limited to cases of intent or gross negligence. Nothing in these Terms limits rights that consumer protection law grants you and that cannot be waived.

You may delete your account at any time in the app or by writing to support. We may suspend or close an account in case of fraud, abuse, false information, a missing driver licence or repeated breach of these Terms; where possible we will tell you why.

These Terms are governed by the law applicable in your country of residence within the European Union and, for users in Spain, by Spanish law, including its consumer protection rules. Nothing here deprives you of the protection of the mandatory rules of the country where you live. Before any formal step, please contact support; most issues are resolved there.

We may update these Terms when the service or the law changes. The current version is published in the app and on amigotaxi.app with its date, and we will notify you in the app of material changes before they take effect. Continued use after that date means you accept the updated Terms.